Bricks and Clicks offers a compelling narrative about how two industry veterans transformed a nostalgic drive-in chain into a modernized, customer-focused powerhouse.

The entire workplace is digital, but there are ways to make it work better, from mobile AR to coffee machines being serviced ...

Matia, the unified DataOps platform, today announced, at Snowflake's annual user conference, Snowflake Summit 2025, the general availability of its enhanced Data Catalog. The catalog marks a major ...

Explore how sputtering thin films through Physical Vapor Deposition (PVD) enables high-performance coatings for electronics, ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

See how the customer experience team works together to tackle tough challenges while championing each member’s unique strengths.

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Marketing and customer experience teams are under more pressure than ever – expected to deliver highly personalized, multi-channel champaigns with tighter timelines and fewer resources.

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...