Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

By Tami Luhby, CNN (CNN) — President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Browse 360+ customer service representative blank background stock illustrations and vector graphics available royalty-free, or search for customer service representative white background to find more ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

T-Mobile came out on top in J.D. Power's 2023 Wireless Customer Care Survey, which ranked the wireless carriers on their customer service.

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it.