A 2-point rating scale can reduce racial bias in customer feedback, research finds Employers should audit rating systems for bias and offer other ways for customers to provide more detailed ...

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback in real time and accelerate its product ...

TROY, Mich.: 20 March 2025 — Tire traction and handling satisfaction declines seven points to 803 (on a 1,000-point scale) from 2024, the biggest year-over-year decline of any factor, according to the ...

With the evolving financial services industry trends, customer feedback is a powerful resource for building loyalty, improving service, and driving growth.

Enterpret’s raised a total of $25 million to date. “Enterpret’s ambitious vision is rooted in the realization that customer feedback is the most valuable dataset of any company,” Varun said.

AI is revolutionizing how businesses capture and act on customer feedback. From conversational analytics to hyper-personalization, companies are redefining how they listen and respond to customer ...

Companies that are struggling to find the right place to deploy new AI tech should consider use cases involving “voice of the customer” applications — parsing, interpreting, and responding ...

How customer feedback can supercharge your business growth Navigating customer feedback and engagement is an art. Here’s how it helps you to cultivate trust, grow your online presence, and build a ...

Small businesses should encourage customers to leave reviews of products they enjoy as a simple word-of-mouth marketing strategy.

Google has released a new spam or as they call it, search quality feedback form. This form allows you to submit feedback around not just spam but paid links, malicious behavior, low quality, and ...