Sectors such as retail, banking, telecommunications, healthcare, and travel are embracing customer experience platforms to ...

Former EY Director Samit Shankar's 15-year journey in supply chain optimisation has positioned him at the forefront of ...

While robots haven’t commandeered all of our roles just yet, researchers predict AI may replace 300 million jobs globally by ...

Mahalo Closes Pre-Seed Round and Launches Post-Purchase Experience Platform to Streamline Warranty Management and Customer Interactions Mahalo builds brand loyalty and reduces support costs for ...

Customer experience: the foundation of modern relationship management Historically, banks in Ghana have placed heavy emphasis on relationship officers – personal bankers whose role is to retain and ...

Customer experience: the foundation of modern relationship management Historically, banks in Ghana have placed heavy emphasis on relationship officers - personal bankers whose role is to retain ...

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. Learn more.

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...