While robots haven’t commandeered all of our roles just yet, researchers predict AI may replace 300 million jobs globally by ...

Much of that momentum began under the 21st Century Integrated Digital Experience Act (IDEA) It gave agencies a blueprint for a more modern, digital-first customer experience in government.

Adobe introduced product innovations that power Customer Experience Orchestration, combining creativity, marketing and AI for businesses to deliver personalized customer experiences at scale Adobe ...

Innovation Redefining Customer Experience: AI Adoption And Change Management Go Hand In Hand By Fabio Sattolo, Forbes Councils Member.

What You’ll Learn The Customer Relationship Management Conference (CRMC) 2025 will take place from June 4–6, 2025, at the Hilton Chicago.

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract riders and boost morale.

As consumers increasingly embrace AI-powered tools, retailers are presented with an exciting opportunity to optimize the customer experience.

Here's how technology companies should use AI tools to build a better customer experience that can help drive revenue and build deeper, more sustainable relationships with customers.

Sales forecasting accuracy is crucial for businesses to allocate resources, manage inventory, and streamline operations efficiently. However, traditional forecasting methods often struggle to adapt to ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...