B2B Elevating B2B customer… Elevating B2B customer experience through specialized supply chains Personalization isn’t just for B2C anymore. It is now an imperative in the B2B space as well Saulo ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Adobe launched Experience Platform Agent Orchestrator and announced new enterprise capabilities for Adobe Express at its annual Adobe Summit conference in Las Vegas on Tuesday. The new offerings aim ...

Customer Experience Management Statistics: Customer Experience Management (CXM) is a comprehensive strategy businesses employ to enhance customer interactions across all connections. Customer ...

This study presents the evolution of the IFCX model into the Customer Experience Management Maturity Index (CXMMI), a comprehensive framework for assessing and benchmarking the maturity of customer ...

As customer expectations continue to shift and escalate, businesses are turning to AI-driven technologies—particularly advanced sentiment analysis solutions—for the detailed insights they need ...

To succeed, organizations need to reimagine what’s possible with customer and employee experience and understand horizon trends that will affect their business. This MIT Technology Review ...

The Gist Emotional intelligence. Sentiment analysis enriches CX with nuanced emotional insights. Data-driven personalization. Real-time sentiment feedback allows for tailored customer interactions ...

“We’re so proud to be recognized by Everest Group as a global customer experience leader for the 11th year in a row,” said Martin Wilkinson-Brown, Chief Marketing Officer, Foundever.

This research paper proposes a big data platforms and artificial intelligence enabled real time framework for telecom networks to enhance network management and performance to provide better customer ...