Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

The day has come for Theng Kiat Goh (pictured) to sign out from Prudential Assurance Company Singapore after seven years with ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Tactics for Creating an Engaging Customer Experience A 2025 Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today.

TORONTO, June 19, 2025 /CNW/ - William Thomas Digital has relaunched as WTD, marking a bold new chapter in the agency's evolution. In an era defined by rapid change and rising expectations ...

Much of that momentum began under the 21st Century Integrated Digital Experience Act (IDEA) It gave agencies a blueprint for a more modern, digital-first customer experience in government. The law ...

Download this Customer Satisfaction Colorful Vector Business Concept Banner vector illustration now. And search more of iStock's library of royalty-free vector art that features Feedback graphics ...

Most people still think of AI as a tool for generating content or powering chatbots. But agentic AI is already driving deeper transformation—especially in customer experience. Unlike traditional ...

As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...