The day has come for Theng Kiat Goh (pictured) to sign out from Prudential Assurance Company Singapore after seven years with ...

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

After getting frustrated from job hunting, Courtney Summer Myers decided to create a #Desperate banner on LinkedIn to fight stigma around the #OpentoWork banner. The result went viral.

Tom leads the Customer Experience Transformation practice at TTEC Digital and has spent the last 30 years of his career focused on customer experience – helping brands improve their relationship ...

A UK graphic designer’s “desperate” banner on her LinkedIn profile has sparked a conversation among social media users about redundancy in the workplace.

The contrast between patient experience and customer experience is largely a difference in perspective, says Sarah Way, MD, JD, chief quality and medical officer at Texas Health Dallas, a hospital ...

Conversational, generative AI has the unique ability to personalize a customer's experience with a brand. "The core of an interaction is to be heard, listened to, and understood," Tobey said.

Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact ...

The Department of Homeland Service on Wednesday announced it has created a permanent customer experience office to oversee the delivery of services that are “simple to use, accessible, equitable, ...

Perhaps continuous improvement in customer experience is still your firm’s top priority. But if top management has moved on to new, shiny things you’ve got a problem.

Now more than ever, a curated customer experience is essential for the success of brick-and-mortar businesses. To drive brand loyalty, businesses need to create an in-store vibe that is ...