This blog shares 14 proven tactics to help brands drive loyalty, increase repeat purchases, and grow customer value.

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

What is a unified customer view? A Unified Customer View (or UCV) is a holistic approach that consolidates data from all customer interactions into a unified profile.

Hara Krishna Reddy Koppolu, a seasoned AI and data engineering expert, believes that customer interactions across industries can be transformed by leveraging an AI-driven data engineering framework.

Amdocs has announced the successful go-live of the Amdocs Customer Engagement Platform for PLDT. This milestone marks a significant leap in PLDT’s digital transformation journey—modernizing end-to-end ...

Elevating customer engagement with cutting-edge IT solutions Let’s face it, businesses that embrace IT capabilities gain a competitive edge in customer engagement.

EngageLab showcased its AI-powered customer engagement solutions at GITEX Asia 2025, highlighting omnichannel integration and global infrastructure.

NFU Mutual uses Dynamics 365 and Copilot for Sales to record every customer interaction which in turn provides 360-degree view of customers for even more exceptional service—in a fraction of the time.

Pega Customer Engagement Blueprint enhances organizations’ ability to deliver personalized experiences at scale and helps ensure our clients can stay ahead in an increasingly competitive market.

This disconnect between engagement metrics and revenue generation is a common predicament in the B2B world that Journey, a pioneering B2B marketing agency, has set out to solve.