Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), ...

SingleComm, a leading provider of cloud-based CCaaS (Contact Center as a Service) solutions, is proud to announce the launch of its groundbreaking Agent Kiosk application, a game-changing feature ...

In this Breaking Analysis, and just a few days removed from Snowflake Summit 2025, we unpack how Snowflake has moved from ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need for 24/7 human support. However, it’s crucial to choose AI that doesn’t ...

In next-gen data centers, AI reads traffic patterns ahead of time, which helps tune workloads and add capacity the moment demand rises. That self-scaling backbone keeps performance steady and quickly ...

Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product.

Based on a recent report with observational data from design teams around the world, the most innovative brands will use natural language and zero user interface (UI) interactions to deliver touchless ...

Salesforce (CRM) announced that Takeda has selected Salesforce Life Sciences Cloud for Customer Engagement to strengthen its involvement with healthcare professionals seamlessly. The company will ...

coordinated scientific information and resources that build off the last interaction, it deepens HCP relationships, mitigates challenging access and improves treatment adoption. Enhancing customer ...

Communication tool provider Twilio Inc. today announced updates at its annual SIGNAL 2025 conference, including a next-generation customer engagement platform built for an artificial intelligence ...

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...