In next-gen data centers, AI reads traffic patterns ahead of time, which helps tune workloads and add capacity the moment demand rises. That self-scaling backbone keeps performance steady and quickly ...

Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product.

Based on a recent report with observational data from design teams around the world, the most innovative brands will use natural language and zero user interface (UI) interactions to deliver touchless ...

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...

But how can marketers balance personalised engagement and a strong customer experience while ensuring regulatory compliance across global markets? Join pharmaphorum for an insightful webinar ...

PAR® Engagement empowers restaurants to engage smarter, move faster, and multiply impact—one connected experience at a time NEW HARTFORD, N.Y.--(BUSINESS WIRE)--PAR Technology Corporation (NYSE: PAR), ...

Investing in the latest technology can enable nonprofits to increase operational efficiency and workforce productivity.

In both regions there has been a trend away from preferring individual interactions (one to one ... and feeding that insight into their customer engagement strategy. That customer engagement ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

Here’s this week’s round-up of AI-powered martech releases and news.  CallMiner acquired VOCALLS, a platform that uses AI to manage voice, chat, messaging, and email interactions. CallMiner will ...

A customer engagement platform is software that helps businesses interact with customers across multiple channels, including email, social media, and mobile. These platforms enable brands to manage ...