Meta Platforms Inc. is working on more proactive chatbots that can send friendly, yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots agents more, and under which circumstances.

Give the chatbot all the background behind the reason for your request. Don’t just ask: “Help me plan a weeklong trip to London.” ChatGPT will respond with a generic list of London’s greatest hits: ...

LONDON (AP) — If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. Instead, try sharpening up your prompts. Generative AI chatbots such as OpenAI’s ChatGPT ...

New York (CNN) — When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform Character.AI so she can chat about her day with her ...

By Clare Duffy, CNN New York (CNN) — When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform Character.AI so she can chat ...

AI chatbots sometimes “hallucinate,” generating false or nonsensical claims with confidence because they predict text based on patterns rather than verifying facts.

Artificial intelligence chatbots are now a part of daily life for many families. As you make dinner, maybe you realize you're out of an ingredient. So you ask a smart speaker what you can use ...

Grok needs a reboot. The xAI chatbot apparently developed too many opinions that ran counter to the way the startup’s founder, Elon Musk, sees the world.