Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Now, for the first time, when someone on the Fort Peck Reservation calls a crisis helpline, a fellow community member will be on the other end.

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

Community Mayor: New 911 call center targets DC response unreliability, security A laundry list of delays and miscommunications has plagued residents of D.C in their worst moments.

Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26. In iOS 26, when you receive a call from an unknown number, call ...

They’ve been in training since December. WATCH: Catoosa opens 911 call center to improve response times Laine Cole is one of them. “It feels nice to help people,” she said.

Known internally as “skameri,” these fraudsters operated out of a call center run by a company called A.K. Group. The firm presented itself as a legitimate telemarketing business, but an extraordinary ...

The API failed to deliver the resource. A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making.

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

Despite some advancements in call center technology, co-founder and CEO Mike Bourke explained that calls to health plans still take too long to identify the member and their plan, let alone ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.