Listening to Arne Sorenson, it’s hard not to hear a little of J.W. “Bill” Marriott Jr. "Success is never final, and that is in our DNA," said Sorenson, who is in line to take over as chief ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. So you think you’ve had a rollercoaster year? Consider ...

Marriott International CEO Arne Sorenson, who led the hotel chain through a major expansion and then guided the company during the COVID-19 pandemic, died Monday. He was 62. The world's largest ...

Marriott International Chief Executive Officer Arne Sorenson, 62, who was undergoing treatment for pancreatic cancer, has unexpectedly died, the company said on Tuesday. Adds details from the ...