For example, she advises workers to stay calm, know where the exits are, stand to the side of the angry customer and not in front of them, and make it clear you are listening. She said Safe Bars ...

angry confrontations … emotional, high-stress conversations are bound to happen in almost every workplace. While you can't avoid these occasional intense exchanges, you can prepare yourself to manage ...

Staying calm allows for better problem-solving ... way when your brain gives an unconscious biological response when angry. 9 out of 10 times you might not be angry, but just a fight or flight ...

Angry customers' feelings run much deeper ... help the customer relax and feel like someone is being accountable. Stay calm, rather than becoming defensive, even if you're right.

We all feel angry when we feel misunderstood ... These practices help you stay present in the moment, allowing you to observe ...

Staying calm won't feel easy ... When your husband feels frustrated or angry, trying to turn his hostile feelings into love and kindness probably feels next to impossible.

When asked if she ever feels angry, Bhaker candidly admitted ... Whether it’s her calm approach to managing anger or her determination on the shooting range, Bhaker’s journey is one of ...

Capricorns are very disciplined and level-headed. When they feel angry, they stay calm and try to find a logical solution to the problem. They don't like drama and prefer to keep things peaceful.