The angry customer - crunching the numbers. In search of better data and better answers, I had a chat with Nick Stein, SVP of Marketing at Vision Critical. Stein also pointed me to some stats on the ...

How To Keep Clients, Even Angry Ones, During COVID-19. ByHenry DeVries, Former Contributor. Forbes contributors publish independent expert analyses and insights.

While many people often commend customer-facing staff for the level of patience it takes to deal with rude patrons, one McDonald's worker has been forced to defend her occupation after an angry ...