Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling human-level conversational AI for call centers.

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence (AI) this year. This strategic move, announced by SSA C ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to handle ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Coach takes the biggest drawback of remote work–a lack of oversight–and solves it by implementing an innovative solution for ...

The AI-infused Glance will arrive on Samsung phones as both a standalone app and a fully integrated lock screen. Thankfully, ...