Zoom’s business customers in India can now use Zoom Phone and Contact Centre together for easier calling and better customer ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Zoom Communications introduces an AI-first contact center solution in India, enhancing customer engagement through advanced ...

Although AI tools collect people’s data, and the way this accumulation of data affects people’s data privacy is concerning, the tools can also be useful. AI-powered applications can streamline ...

So that’s three work streams to facilitate trust in AI. One: AI security, as we know it traditionally. Two: AI integrity, more broadly defined. And three: AI regulations, to align incentives. We need ...

Finder.com reports five ways to use AI for financial management: budgeting apps, robo-advisors, credit monitoring, AI ...

The Air India 787 crash shatters the Dreamliner’s decade-long fatality-free record and would certainly reignite global ...

Google introduced Gemini Live back in August 2024, allowing users to have almost natural conversations with the Gemini ...

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

The PGIM Jennison Utility Fund underperformed the 4.9% return of the S&P 500 Utilities Index (the Index) over Q1 of 2025.