Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Zoom’s business customers in India can now use Zoom Phone and Contact Centre together for easier calling and better customer ...

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence (AI) this year. This strategic move, announced by SSA C ...

For a more unified experience, Zoom's enterprise clients in India can now integrate Contact Center with Zoom Phone.

Zoom Communications is intensifying its operations in India by launching its AI-powered Zoom Contact Center and expanding the ...

Coach takes the biggest drawback of remote work–a lack of oversight–and solves it by implementing an innovative solution for ...