Several customer feedback analysis tools have emerged to help businesses collect, analyse, and interpret customer insights effectively. Customer feedback analysis tools are software platforms designed ...

Here I’ll look at how voice of customer analysis can fulfill this need and how it can be applied to your business. Simply put, voice of customer (VoC) analysis is a systematic means of sorting ...

Whether it’s fine-tuning customer support or predicting market trends, sentiment analysis equips companies with the tools to not just meet, but exceed customer expectations. Discover how ...

Rule-Based Sentiment Analysis Rule-based sentiment analysis has been around since the early 2000s. This approach involves searching the text of customer interactions to identify words and phrases ...

Enter the gap analysis method. Conducting a gap analysis ... You can keep the same template but change the percentage, year or both. Maybe the new goal is: to capture 15% of the market share ...

Eclipse AI, an Australian-based generative AI platform, has introduced a new self-serve AI tool that is set to revolutionise the way businesses approach customer feedback analysis. The Melbourne ...

And with that, they've made a subtle tweak to their white uniforms. The Commanders are now using the Nike F.U.S.E. template. The Commanders white uniforms have some subtle tweaks for 2023.

Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents ...

helping build a competitor profile to monitor everything from customer behaviour to marketing trends. We’ve also picked out great competitor analysis templates that make things easy for your market ...

Woolworths is increasingly using aggregated customer feedback to power its customer and employee experience (CX/EX) decision-making, courtesy of a "feedback analytics" platform made by Thematic.