Touch-point analysis uncovers powerful customer insights as well as opportunities to improve how well you meet customer-segment needs and wants. Systematically evaluating performance across all ...

Better management of customer data could help pharmaceutical ... look to the insights that can be found through a sophisticated analysis of CRM data – the advantages of which are increasingly ...

We look at how the customer experience is changing due to COVID-19. Historically, pharma has lagged behind other industries in adopting digital solutions, but with COVID-19 catapulting the sector ...

The chart, which is usually offered as a template in popular project management software solutions, is designed to ensure clear communication and smooth workflows across all parts of a team.

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial ...

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