Managed service providers (MSPs) constantly live on the edge. They must keep clients’ IT environments operational and protected, continuously optimize their profits and mitigate various cyber risks.

ServiceNow CEO Bill McDermott and Amit Zavery, their President CPO and COO, laid out how their technology is reshaping AI and traditional work processes, and the changes they are announcing or ...

The enhancements include the addition of a new Platinum tier, and enhancements to deal registration and the NFR licensing system.