News

Social security employees warn of delays: What the new priorities means for your benefits
Social Security employees fear that adding complicated unpaid pension claims to their priority list will push routine needs ...
91% of Social Security Fairness Act benefit increases, lump sum payments have been processed, agency says
A new law provides higher Social Security benefits and retroactive lump-sum payments for nearly 3 million people. Here’s the ...
Social Security’s new commissioner, rule reversals and cost cuts: Here’s everything that’s happening at the agency
A Social Security “war room,” threats to shut the agency, worker buyouts and a restraining order — here’s a timeline of what ...
How DOGE will impact Social Security now that Elon Musk has left
Under DOGE's instruction, the SSA made significant changes, including a 7,000-job workforce reduction and a new anti-fraud ...
Social Security Head Still Relying On DOGE To Revamp Agency After Musk’s Exit
Frank Bisignano, the new head of the Social Security Administration (SSA), is placing the Department of Government Efficiency (DOGE) at the center of his efforts to revamp the agency, despite Elon ...
Latin Times on MSN1d
Social Security Official Wants More AI Use in the Agency Despite Some Reports of Bots Being Unhelpful
Social Security chief Frank Bisignano is pushing ahead with expanded AI use and tech reforms, despite mixed results and ...
Federal News Network8d
SSA will get call wait times down to ‘single digits’ using AI, commissioner tells employees
SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...
Social Security plans to add artificial intelligence to phone systems, commissioner says
The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...
ABC News19d
New head of Social Security, hired from Wall Street, tells staff he had to Google the job when he was offered it
ABC News obtained audio of Frank Bisignano's staff meeting with managers. The newly sworn-in head of the Social Security Administration told agency staff this week that when he was first offered ...
Newsweek12d
Social Security Announces Major Change to Phone System
In an interview with CBS News on Wednesday, SSA Commissioner Frank Bisignano said: "We're bringing in a massive technology effort to transform the servicing agenda... We're going to bring AI into ...