Ethan Bernstein, Harvard Business School professor, and John Bunch, holacracy implementation lead at Zappos, discuss the online retailer’s transition to a flat, self-managed organization. They ...

The problem with holacracy, which is being adopted by Zappos, is not getting rid of managers or hierarchy: it's the absence of the customer.

At the end of 2013, Zappos CEO Tony Hsieh (never one to remain stagnant with the organization - and always trying to ensure the Zappos culture is pushing the ways in which to "deliver wow") held a ...

Zappos CEO Tony Hsieh. Charley Gallay/Getty The online shoe-seller Zappos has been experimenting with a self-management organizational structure known as Holacracy for two years.

"The org chart changes 50 times of day at Zappos." For instance, Zappos has 1,600 employees and 500 circles. In reality, folks fill multiple roles at the company.

Zappos, the Amazon-owned online retailer, confirmed with the Las Vegas Sun that 210 of its 1,503 employees — nearly 14% of the company — took a buyout deal after CEO Tony Hsieh announced the ...

“About 18 months ago, Zappos announced that its organizational structure would no longer contain job titles, and put everyone in charge of their own work,” Fielkow says.

When you last checked in on Zappos, it was likely in April, when 14 percent of the company (210 people) took buyout offers, instead of staying aboard as the company revamped its management structure.

Some praise Holacracy for its ability to smash hierarchies and prioritize teams, but 14% of Zappos employees quit due to the new management structure. Skip to main content CONTINUE TO SITE ...

Leaders of large enterprises struggle to balance the need to make their core business more efficient with the need to move nimbly to new processes and business models, particularly in the face of ...