When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Early Zappos investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while running the online shoe seller, empowering his employees to send flowers and cards ...

If customers wanted a shoe Zappos couldn’t supply, the representative should direct them to a rival that could. That service, he figured, was a good way to cultivate loyal customers.

its laser-like focus on customer service and its emphasis on employee culture–has become mainstream. In 2008, Harvard Business Review reported that Zappos publishes its 1-800 number on every ...

“Customer service is our number one goal, and we're endlessly committed to ensuring that everyone feels comfortable and confident in their own shoe or shoes." For the launch, Zappos Adaptive ...

“Customer service is our number one goal, and we’re endlessly committed to ensuring that everyone feels comfortable and confident in their own shoe or shoes.” According to its website ...

In response to rising anxiety over the coronavirus, the shoe retailer Zappos started a customer service line that people can call for anything — even to chat. By Jenny Gross When Rose Wang ...

experimenting with new ideas in customer service. As a result, Zappos plans to hire an estimated 100 employees over the next two years to fill a variety of roles, not only in packing and shipping ...

Genov said Zappos, the giant online shoe retailer that is owned by Amazon.com, empowers its customer service employees to do whatever is necessary to make customers happy. Zappos employees may ...

Now that number is around 99% ... it harder for them to put on clothes and shoes. Zappos aims to provide better service to an underrepresented customer group and to all customers.