Instead, it uses exceptional customer service to build strong personal, emotional connections with consumers. Some 75 percent of Zappos customers ... companyâ s phone number at the top of ...

Now that number is around 99% ... it harder for them to put on clothes and shoes. Zappos aims to provide better service to an underrepresented customer group and to all customers.

its laser-like focus on customer service and its emphasis on employee culture–has become mainstream. In 2008, Harvard Business Review reported that Zappos publishes its 1-800 number on every ...

RNKD, the customer rewards ... releasing hard metrics, like number of users or iOS app downloads. For now, the rewards primarily consist of gift cards for Zappos and Dethrone (Swinmurn’s apparel ...

It should have been an easy exchange, but the entire process required me to answer a slew of personal questions, speak with four customer service representatives ... I ordered a pair of boots from ...

151; -- Zappos, the Amazon-owned shoe and apparel retailer, said late Sunday that more than 24 million of its customer accounts had been compromised. Hackers were able to access Zappos customer's ...

A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

"My passion is customer service and company culture… shoes just happen to be a mechanism for me to realize that," he said. "That's why Zappos is more focused on customer service. If we were just ...

PORTLAND, Ore. (AP) - Online shoe seller Zappos.com says a hacker may have accessed the personal information of up to 24 million customers. Customers' credit card and payment information was not ...