Zappos.com, the online shoe and clothing retailer owned by Amazon.com, is bringing the concept of Uber's surge pricing to customer service. ... Zappos tries out surge pay for call center workers.

Cyber Monday is one of the Zappos call center’s busiest times of the year, and the company pulled out all the stops to make sure its employees were at ease. VIEW E-EDITION. SUBSCRIBE.

Take Care When Making Wishes. Augusta's rise from Zappos' call center was enabled by the Company's culture, which encourages personal growth. According to Augusta, "In most corporations you have ...

At Harvard Business Publishing, Bill Taylor reports that after a week of high-intensity training, Zappos call center employees get The Offer: "If you quit today, we will pay you for the amount of ...

Contact center work can be high stress, and it can be a slog. But there are contact centers out there that stand out from the norm. Zappos famously falls into this category with its Customer ...

Online shoe retailer Zappos has replaced its tour through the company’s downtown call center with headsets that let tourists play the role of call taker. VIEW E-EDITION SUBSCRIBE ...

Zappos is renowned for customer service and happy employees so you can bet all eyes are going to be on CEO Tony Hsieh’s latest innovation in that arena: Flexible hours and Uber-style “surge ...

As the CEO of groundbreaking online retailer Zappos, Tony Hsieh worked hard to deliver happiness to everyone around him. Zappos' call-center employees for example were famously encouraged to ...

LAS VEGAS (KTNV) — The Zappos online shoe and clothing company, which employs hundreds of people in downtown Las Vegas, has made the decision to limit access to their headquarters and call ...

A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

At the Zappos call center there are no scripts, no upselling, no call times. The longest call in their history was four hours–we have to imagine that one went a little beyond helping someone ...