Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

A startup promised that their AI assistant would build you an app. But the work was actually done by human engineers.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's first-quarter conference call on Thursday. Chesky said 50% of Airbnb's U.S ...

The full Customer journey of identifying policies due for premium till payment and receipt generation happens within the WhatsApp bot," LIC said in a press release. The new service offers a range of ...

SafeLine WAF delivers 99.45% threat detection via semantic analysis + full self-hosted control + zero subscription fees.

Yelp said on Tuesday that it’s working on deploying AI-powered “voice agents” to help service providers and restaurants handle calls, answer basic questions, and accomplish tasks like adding ...