We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Such a customer-focused strategy, combined with one of the fastest 5G networks in America, augurs well for long-term growth.

As part of this transformation, Verizon will provide a dedicated expert for complex issues, leveraging Google Cloud’s AI, ...

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

The Mobile Report has gained access to an internal memo highlighting what Verizon’s Project 624 may be all about. Instead of ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

The most stores for your community. Verizon now has the largest retail postpaid fleet in the industry and added close to 400 stores in the U.S. over the last two years. With 93% of the population now ...

Verizon's customer support is typical for a large company — remote support options usually start with automated or AI assistance, but you can say or type "representative" to get a real human being.

Our Verizon review details the major carriers excellent coverage and examines which plan might be best suited for your needs.