technology offer an opportunity for firms to offer a better customer experience by applying AI to knowledge management (KM). Knowledge management software is defined by analyst Forrester Research ...

Nextiva, a leader in unified customer experience management, has established Customer Experience Day—a new annual international observance held every May 15 to recognize the people and ...

The entire customer experience resides on a single platform supercharged with agentic AI capabilities, so businesses can deliver what customers want quickly, drive increased productivity ...

As a result, organisations are under pressure to create digital, personalised, communications that enhance customer experience, regardless of the time and channel. This is no easy task.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Pharma has been historically driven by revenue and profit, not customers’ priorities, but adopting customer experience management is critical to differentiating in a crowded market. Secondly ...

In a collaborative effort with Carter High School, Greenheck is partnering with the nonprofit Engineering Tomorrow to enhance STEM education in Knox County Schools. At Carter High School on Friday ...

According to the J.D. Power 2025 U.S. Water Utility Residential Customer Satisfaction Study, SM released today, the increase in price has caused equal and opposite movements in customer satisfaction ...

In the Northern Cape, South Africa Wine says early and efficient irrigation management supported solid fruit quality. The region reported healthy grapes and good balance in Colombar and Chenin Blanc.