"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Wait times for people calling the Social Security Administration (SSA) have reportedly skyrocketed in the first few months of ...

You can contact the Social Security Administration (SSA). There are three ways to contact the SSA to get information and solve issues: online, by phone, and in person. Read on to learn more about ...

An internal Social Security memo says eliminating phone service would require 75,000 to 85,000 more people per week to visit an office — over 4 million annually.

Social Security’s acting commissioner, Leland Dudek, said the White House pushed him to make the phone service changes as rapidly as possible. Dudek already delayed the changes once and said ...

The Social Security Administration (SSA) has beefed up its fraud prevention tools so users can safely claim files over the telephone. Effective Monday, April 14, the new SSA system — using ...