The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Attorneys for survivors say DOGE's slashing of staffers and field offices may make it harder to correct a longtime glitch ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

Wait times for people calling the Social Security Administration (SSA) have reportedly skyrocketed in the first few months of ...

If you decide to stay, the guard warned Melinda Henneberger, you will be here for hours and they still won’t help you.

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed ...

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April was 68 minutes. Latest U.S.

Social Security's 'maddening' AI phone bot. Earlier this month, The Washington Post reported on issues plaguing the Social Security Administration, and tucked in the middle of the article were ...

Katie Miller wanted the Social Security Administration to keep falsely claiming that 40 percent of all calls to the agency ...