With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

we need to go back to some basic questions: Who is a customer? What do businesses want from a customer? The Oxford Dictionary defines a customer as a person who buys a product or service from a ...

Scalable customer journeys. CXA allows businesses to automate entire customer journeys. It provides consistent service and proactive engagement that improves satisfaction and retention.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

In times of uncertainty, focus on being great at the basics. As a college baseball ... Provide the best service to your customer each day. When you and your team members make the customers a ...

For instance, marketing personnel will be able to keep track of a customer’s interactions with their colleagues in the organization’s service department, and use those insights to create more ...

Themed “Back to the Basics,” the event reinforced fundamental skills and aligned Fujitsu’s service team with distributor technical support team members to deliver exceptional customer experiences, a ...