Let’s dig into the relative performance of Accenture (NYSE:ACN) and its peers as we unravel the now-completed Q4 it services ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...

Given the critical nature of financial services, however, how and where companies run their AI infrastructure plays a key role in success. For example, coding assistance LLMs that are fine-tuned or ...

Typically, examples of after-sales service include support regarding warranty service, training, or repair and upgrades. After-sales support may also be considered part of a company's overall ...

For example, almost $3.7 trillion is potentially ... While LTIMindtree, which is India’s sixth-largest software services company, is looking at agentic AI solutions, peer Mphasis made a similar ...

For example, the team created a tool for French ... staff to earn expert diplomas and a masters degree in professional services, from Madrid’s CEU San Pablo University. Experience that legal ...

Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative AI, the researchers said employees must be more critical in managing chatbot ...

They serve as tools to align employee efforts with broader company objectives ... Vague Goal: Improve customer service. SMART Goal: Attain a customer satisfaction score of 90% next quarter ...

TechRepublic is able to offer our services for free because some vendors may pay us for web traffic or other sales opportunities. Our mission is to help technology buyers make better purchasing ...

For example, a company’s customers could be ... and assists IBM’s 160,000 consultants in designing complex services for clients. Finally, IBM’s thousands of marketing employees also use ...

They feature leading examples of law firms changing how they manage their own people, and how they are reinventing services and delivery models. All the case studies were researched, compiled and ...