Language is more than expression. It’s access. It’s visibility. It’s a strategy. And in the world of federal funding and public service, it’s everything. For the past 16 years, I’ve led ...

When you talk in your sleep, you tell me things you'd never say in the waking world. And now, I know your secrets you don't dare reveal.

Dave Cooper, a Navy SEAL, put it this way: “The most important words a leader can say is, ‘I screwed that up.’ At first, that seems strange. Shouldn’t leaders project unshakable confidence?

A new book draws from a broad range of research to explain the power of apologies, why we don't always get good ones, and the best way to tell someone you're sorry.