I'm placing this in Other Hardware because I think this is the best spot for a general Newegg thread, but if not please move it.Has anyone purchased any open box items from Newegg? What was your ...

In other words, Newegg failed to properly check an open-box product before reselling it. The company then accused its secondary customer of damaging it and refused to offer a refund.

I've got my eye on a rackmount case at newegg, and the open box version is $150 cheaper than the retail. It seems the only things I lose are cables (of which I have many) and rackmount rails (of ...

Newegg found itself embroiled in controversy when Steve Burke at Gamers Nexus posted a pair of YouTube videos detailing his experience with an open box motherboard purchase. The two videos titled ...

Allegedly, Newegg refused to pay $100 to repair the motherboard, but nevertheless decided to resell it as an open box item. Recommended by Our Editors ASRock to Shift Manufacturing in Response to ...

In the video he describes purchasing an open box Z490 motherboard from Newegg, then says he decided he didn't need it by the time it arrived. As a result, he never opened the box.

From there, it somehow made it back into the store as an open box item and was sold to Burke. Newegg invited Burke to come to their headquarters and discuss the issue, which he is taking them up on.

Newegg's Open Box Store, for instance, advises consumers to read the return policy before making a purchase. Even if the TV looks new, there's no way of knowing how long it was used or under what ...