The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

The Reserve Bank of India (RBI) has proposed a ban on displaying third-party products and services, including those from ...

HM Revenue & Customs has announced a new online Pay As You Earn (PAYE) service for UK employees to check their tax codes and ...

At least one political appointee at the Consumer Financial Protection Bureau is raising concerns about fees JPMorgan Chase & ...

Klaviyo has unveiled Klaviyo Service, a new AI-driven support platform giving all brands access to personalised shopping agents and real-time customer data.The announcement:Klaviyo, the only CRM built ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for building and breaking trust and why.

The airline has long grappled with persistent service lapses and a pattern of operational neglect, issues that now quietly, ...

Washington DC Boxed Lunches has rolled out a new website to make customer interactions smoother and more enjoyable. It’s ...

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The city of South Bend announced on Monday that it's Customer Service Office at 125 W. Colfax Ave. will be closed until further notice starting Tuesday, July 22.