Alaska Air travelers will soon be able to save time using TSA PreCheck Touchless ID at security checkpoints at airports in ...

American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

Correct, only U.S. passports can be used to create this Digital ID that's coming with iOS 26. Presumably, Apple would have to ...

Low-cost carriers impose a large number of fees for various add-ons, although these can be mitigated by purchasing bundles ...

On June 19 American Airlines announced a significant change to make travel "easier and more reliable" for travelers before ...

If you're flying this summer, you might get pulled aside if you find this quartet of letters on your boarding pass, so plan extra time.

If you have TSA PreCheck, you may be able to use Touchless ID on your next trip. Here's how you use the program, from ...

As long as it's still going to be you traveling, airlines have policies in place to correct errors like typos and legal name ...

CHICAGO — American Airlines’ technology that aims to eliminate ... It will not accept the boarding pass of someone assigned to a later group. The technology was tested in late 2024 and rolled ...