Microsoft help desk less busy after Windows 7. By Ina Fried, CNET. Two online help features -- Microsoft Answers and Twitter -- have reduced the number of calls about Windows 7.

Microsoft upped its tech support offerings Wednesday with the debut of Answer Desk, a dedicated Website for live technical support for Windows OS and Microsoft Office software, PC tune-ups, virus ...

That help is available by e-mail, phone or online, according to a Microsoft Support page. Given Microsoft's existing lifecycle product support, it's unclear how Microsoft Answer Desk may be different.