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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.
In Pacific Northwest tech moves, Vahé Torossian joined Tola Capital as a venture partner, Amperity named a CPO and Boeing ...
AI investments at Microsoft are reshaping the company.
Each week on LinkedIn, business leaders announce moves to and from companies that play a role in our daily lives. See notable ...
ServiceNow Inc.’s $2.85 billion planned acquisition of artificial intelligence firm Moveworks Inc. is facing an in-depth antitrust review by the US Justice Department.
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