ISSC Group offers Microsoft Dynamics 365, which it says promises to revolutionise how businesses operate and grow.

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Check Point Research has identified a new phishing campaign that exploits Microsoft’s Dynamics 365 Customer Voice, a customer relationship management software product. It’s often used to record ...

Away: Indicates the service representative is on a break but still connected to the customer service. Dynamics 365 Customer Service updates the service representative’s presence in real time based on ...

Managing workforce availability efficiently is essential for delivering consistent and high-quality customer service. A well-structured shift ... and maintain fairness in workforce management. By ...

Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions ...

Leader in Agentic AI Achieves Microsoft’s Top Tier Partner Status to Help Enterprises Modernize Customer SupportDallas, Texas, — Cognigy, a global leader in AI-powered customer service solutions, ...

Cognigy, a provider of customer service solutions, has achieved Microsoft Solutions Partner with Certified Software, the highest level of partnership within Microsoft's AI Cloud Partner Program. As a ...

Innovia Consulting, a leading Microsoft Dynamics 365 Business Central partner, is pleased to announce the merging of Lloyd ...

Drag & Drop in action - users can easily edit their metadata without toggling to new programs Drag & Drop and Metadata for ...