Another potential career path is to pursue a position as a help desk manager. According to the Robert Half Technology 2007 Salary Guide, the national average starting salary for help desk managers ...

Career path development in QA, the help desk area and other unsung IT disciplines is still a pipe dream for many IT departments. Is it any wonder then that individuals — even those who really ...

Indeed, most of the dozen-plus IT professionals, managers, consultants and academics interviewed for this story believe career paths for help desk technicians largely lie in their own hands.

4. Treat the help desk as talent incubator. Nearly every company has open reqs for IT positions because the IT talent shortage remains.Consequently, CIOs have had to figure out new ways to “grow ...

CAREER PATH MAKER. Once you have an understanding of job families, subfamilies, career streams and career stream levels, the next step is to think about what jobs might be a good fit for your skills, ...

That’s what sparked my latest career pivot (and most recent entrepreneurial endeavor). I decided to use the skills I honed in my years of recruitment and beyond to change the system from the inside.