Here are some tips you can apply to improve the digital customer experience for your target audience. With stiff competition for online shoppers, most ecommerce startups are finding it difficult ...

Site navigation is important not only for your sales funnel, but also for your customers’ online experience. Make sure your URLs direct your customers to the information they want and need to know.

In today’s fast-paced digital world, customer engagement is crucial for businesses looking to succeed online. One of the most ...

Customer feedback will affect your bottom line, which should incentivize you to improve your customer experience. “When somebody posts feedback about our business online, ...

Dive into research findings and real-world examples of how positive employee experiences translate to better customer ...

One way retailers are improving online customer experience is by leveraging emerging technologies like artificial intelligence. A recent survey by retail management firm BRP Consulting found that ...

A customer survey response that states "you guys are just too difficult to work with," can refer to anything from too many servicing interactions to a problematic negotiating relationship. Images can ...

Customer experience is the key to a business’s survival today. The impact of the COVID-19 pandemic on developing human interaction and relationships is looking less temporary every day.

Retail store, Marble Arch, London. Image by Tim Sandle. Retail store, Marble Arch, London. Image by Tim Sandle. Has customer service improved since the pandemic? Many brick & mortar retail stores ...

Generative artificial intelligence (AI) describes algorithms that can be used to create new content, including audio, code, images, text, simulations, and videos. Generative AI algorithms use ...