Shreya Ghoshal slams X for fake AI ads using her image and lack of support after account hack and phishing scams.

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Marcus Fairfax Fountaine of Fairfax & Favor talks about his British lifestyle label, from inspirations to its growing U.S.

Small e-business owners recognize that customer satisfaction is key to continued business success. Satisfied customers often provide repeat business, referrals and word-of-mouth advertising.

The first grocery stores appeared in the 1920s and '30s. Large and full of products, they changed how Americans shopped for ...