News

The cost of ignoring customer experience: Why poor service is your biggest expense
Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...
Why Voice Of Customer (VoC) Should Top Your Strategic Agenda
Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.
Streaming Media2d
Why Customer Experience is Key to Reducing Churn
Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...
The Business & Financial Times on MSN2d
Banks must rethink Relationship Management through Customer Experience
By Makafui Afi Asante AMPONSAHIn today’s dynamic financial landscape, banks that succeed are those that truly understand the ...
TMCnet2d
New Five9 Research Reveals Human-Centered AI and Smarter Service Design Are Essential to Winning in the Experience Economy
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders ...
Retail TouchPoints2dOpinion
Make Customer Data Work for You – the Right Way
It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...
IEEE5d
The Impact of Social Media Technologies on Supplier and Customer Relationship Management: An Empirical Analysis in the U.S.
This study also empirically investigated the impact of social media technologies on supplier and customer relationship management using sample data from U.S. industrial organizations. Hypotheses were ...