New Year’s Cybersecurity Resolution: 5 Questions to Identify and Mitigate Hidden Security Threats
While mass outages like 2024’s CrowdStrike event can bring small businesses and major corporations alike to their knees, small technical issues or IT events are far more common and can shut down ...
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NICE Survey highlights urgent need for AI in customer service as up to 35 million Brits remain unknowingly vulnerable
The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – ...