A pensioner has described the shocking moment she was charged over £27k for one day of energy use in her one-bedroom flat. Janine Duffel, from South Darenth, Kent, who is disabled and lives alone, was ...

It gives customers across the UK a series of "personalised" promotions and rewards, from appliance checks to services.

UK householders are being urged to follow six key steps with their energy accounts if they are falling behind with payments ...