Here are several ways businesses fail to focus on the customer. Many of these may seem like no-brainers, but nevertheless, I've seen them derail organizations.

We fail to achieve our goals for the same reason we would fail to win a race if we never worked out. Spending more time on goal setting is wasted effort if we do not expand our capacity to focus ...

Focus sales were up 22.4 percent to 17,265 cars in April -- making the car one the company's mainstay nameplates. By contrast, the Taurus, once the backbone of the company , saw only a 1.6 percent ...

Ford Focus Fails Moose Test, Nissan Pulsar Performs Well. Published: 27 May 2015, 16:51 UTC • By: Mihnea Radu. 1 photo. Photo: screenshot from Youtube.