Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Hire Resolve’s client is seeking a Microsoft Dynamics 365 CRM Developer who will be responsible for designing, developing, and implementing Microsoft Dynamics 365 CRM solutions. The role involves ...

Hire Resolve’s client is seeking a Microsoft Dynamics 365 CRM Developer who will be responsible for designing, developing, and implementing Microsoft Dynamics 365 CRM solutions. The role involves ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

This ensures every department, from sales to customer service, has the context they need to deliver a seamless experience. Personalisation is no longer a luxury; it’s a necessity. Dynamics 365 ...

Microsoft has announced the launch of Dynamics 365 Contact Center ... have also reported improvements to customer service. With several years’ experience freelancing in tech and automotive ...

The company’s customer service and support operation, one of the largest in the world, is also one of the largest users of Dynamics ... experience to customers using Office, the Project/Planner suite ...

For example, your organization has both Customer Service Representative and Omnichannel agent roles to which users are assigned. The table summarizes the mapping of agent experience profiles to the ...

This feature is coming as a fast follow in October. The October release of Dynamics 365 Customer Service brings an outbound dialing experience with enhanced editing capabilities, smarter interface ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field ... the experience for our customer-facing ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.