July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1.

Key Dynamics 365 Contact Center capabilities include: Next-generation self-service: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365.The announcement comes on the heels of ...

Microsoft's Digital Contact Center combines Teams, Dynamics 365, Power Platform and Nuance AI technologies into a bundle which will be available starting this week.

VANCOUVER, British Columbia--(BUSINESS WIRE)--Microsoft Dynamics 365 Systems Integrator, Purely CRM, has completed a large project for West Coast Reduction Ltd.’s (WCRL) call center solution and ...

HCLTech will enhance its offerings by making Microsoft Dynamics 365 Contact Center its preferred contact center solution, integrating industry-leading professional services, customer self-service ...

The Dynamics 365 platform runs on the SaaS (Software as a Service) model, a service where users can connect to and use Cloud-based applications over the Internet. “Together with Microsoft, we made a ...

A food packaging small company experienced rapid growth in 2020, so Dynamics 365 Business Central offered it a comprehensive ERP solution to track all finance and operations functions. Pairing it with ...

VANCOUVER, British Columbia — Microsoft Dynamics 365 Systems Integrator, Purely CRM, has completed a large project for West Coast Reduction Ltd.’s (WCRL) call center solution and customer portal.