The knowledge management agent will keep articles and documents up-to-date with the case notes and summaries taken by operators after calls. Microsoft said these agents for Dynamics 365 will ...

Image: Microsoft A common use case for Dynamics 365 involves enabling businesses to streamline their supply chain processes by providing tools for inventory management, procurement, order ...

or performing simple case management processes. This leaves them with less time to focus on customer queries, which affects customer satisfaction. Enhanced case forms in Dynamics 365 Customer Service ...

Management capabilities of Microsoft Dynamics 365 will ... video session participants can scan model numbers and feed them directly back to the Dynamics 365 case or work order. They also benefit from ...

Management capabilities of Microsoft Dynamics 365 will ... video session participants can scan model numbers and feed them directly back to the Dynamics 365 case or work order. They also benefit from ...

Management capabilities of Microsoft Dynamics ... can scan model numbers and feed them directly back to the Dynamics 365 case or work order. They also benefit from an AR annotation feature that ...